Frequently Asked Questions
Find clear answers to common questions about our rugs, orders, shipping, and services to make your Houritap Carpets experience seamless.
Yes, every rug in our collection is handcrafted by skilled artisans using traditional weaving techniques.
Yes, custom sizes can be arranged depending on the rug type. Please contact us with your requirements.
Regular vacuuming, spot cleaning with mild detergent, and occasional professional cleaning will help maintain your rug’s beauty and durability.
Absolutely. We source directly from artisans and ensure fair trade practices and sustainable materials.
We try to represent colors accurately, but slight variations may occur due to lighting and screen differences.
We offer worldwide shipping with reliable partners. Delivery times vary depending on destination and product availability.
Yes, returns and exchanges are accepted within our policy guidelines. Please review our return policy for details.
Yes, we provide authenticity certificates for certain collections, especially vintage rugs and rare artisan pieces.
You can visit our showroom or request detailed photos and videos of the rug you’re interested in.
Yes, we deliver globally and ensure secure packaging to keep your rug safe during transit.